With Christmas just around the corner
there are more than just visions of sugarplums dancing in my head.
Although a very celebratory time of year, Christmas is known in the
security alarm industry as a time of high False Alarm rates. I know it
sounds odd to be thinking about work during the festive season but I am
the type of person that cannot walk into a restaurant without analyzing
the strengths and weaknesses inherent in their particular security
system... Yes, I admit it, my name is Heinz and I am an Alarm Geek.
When you start hanging your decorations consider how your security
system is set-up and any motion detectors installed in the vicinity.
Surpassed only by balloons and pets, Garland and any other hanging type
decorations are notorious for causing false alarms in security systems.
Remember, the effectiveness of your entire security system is only as
good as the authority’s willingness to respond to alarms from your home
or business. Just think about the crying wolf syndrome, the same applies
to false alarming security systems.
There are other false alarm causing factors inherent in many security
systems this time of year. With the onslaught of colder weather, blowing
furnaces and fireplaces often cause motion detectors to falsely activate
Security Systems. Although this is more of an installation issue that
should be addressed prior to installation of your security system, it is
something to consider once the weather changes.
If you have any questions about potential false alarm risks or would
like to have KeepSafe Systems install, monitor or service a security
system in your home or business, please feel free to visit us online at
http://www.KeepSafeSystems.ca/ or if you prefer real human contact I
can always be reached at 604-874-8772 – Yes even during the holidays.
ALARMPARTS.CA - Your Canadian source for everything you need to secure your home or business
alarmparts.ca
1-877-888-8772
604-874-8772
INDEX
THE BASICS OF SECURITY ALARM SYSTEMS
ALARM MONITORING
AlarmParts.ca is still being developed. Sales, however, is open for business. We can be reached 24 hours a day 7 days a week at 1-877-888-8772. Please leave a message and a technician will be notified of your call and will call you back free of charge.
You can also email Sales directly, the email address is to the left. Whether you are looking for new or used alarm parts, AlarmParts.ca is here to help you with "better than retail pricing"
Welcome to Canada's newest source for new and used alarm equipment. Regardless of what you are looking for, if it has to do with security alarms and is available we have it for you. From discontinued keypads and alarm panels to the newest high tech security alarm gadgets you will find it at www.alarmparts.ca.
Unlike many internet security alarm system sales site, we come from a technical background. For that reason, our technical support is beyond compare. We will be there for you both before and after the sale.
Once this website is up, you will find a Q&A forum where our experts will be available to answer all your security alarm related questions free of charge, this is whether or not you are a Alarmparts.ca customer.
If you are not able to install your own security alarm and are looking for a security alarm company in the Metro Vancouver / Lower Mainland & Fraser Valley region of British Columbia check out KeepSafe Systems with almost 20 years industry experience, KeepSafe Systems specializes in Hardwired Security Systems. When others say Wireless security alarm systems are the only option, KeepSafe Systems says "BULLSH**". Give us a try and experience what real service is all about.
Here are some articles on security alarm systems which may be of interest to you. If you have any questions or would like information on some of the systems we have available drop us a line at
1-877-888-8772
604-874-8772
All the best
Heinz Kreutz
So, What is Home Automation???
Simply put, Home Automation is about convenience and simplifying your life through the automation of mundane daily tasks. Yes, I know, this was the selling feature for cell phones, computers and the internet... unfortunately those technological advancements have made it near impossible for many of us to escape work to relax. In this age where computers seem to be controlling our lives, it is nice to see a technological option actually designed with human comfort in mind. The concept of Home Automation is simple, it is all about convenience.
Say for example, you are on your way home from a long day at the office and you want to come home to a warmed up hot tub and a cooled down bedroom and your favorite CD playing in the background... Home Automation can assist you with that.
Maybe you are working late and you don't want to come home to a dark home.. KeepSafe Systems can configure your Convenience system to turn your house lights on as soon as you drive into the driveway after dark.
What if you are on your way to the cottage for the weekend and you forgot to turn your heat down... Not a problem, simply call up your house and set back the temperature or, even better, KeepSafe Systems can program your Home Automation system to automatically turn down the thermostats when your system is armed to Vacation Mode. What if the temperature drops suddenly, while you are away. This could result in frozen pipes. No worries, your KeepSafe Systems Home Convenience System can automatically adjust for that.
Speaking of water, KeepSafe Systems can also connect water sensors to the security portion of your Home Convenience System which will notify you if your hot water tank starts to leak. Honestly, I could go on for hours with the potential features and benefits of a KeepSafe Systems Home Automation System, the thing is, Home Automation is about you and your needs. For that reason, no two Home Convenience Systems are ever alike, it is all about customization and the limits of your imagination.
If you live in the KeepSafe Systems service area and would like to talk to me about your Home Security and convenience needs, please feel free to contact me at 604-874-8772.
Electronic Security Alarm Systems
for Home and Business
The KeepSafe Systems service area includes but is not limited to North Vancouver, West Vancouver, Richmond, Delta, Tsawassen, Ladner, Surrey, Cloverdale, Abbotsford, Mission, Aldergrove, Maple Ridge, Haney, Port Coquitlam, Coquitlam, Port Moody, Burnaby, New Westminster, Kamloops, Kelowna, Courtney, Comox, Nanaimo, Lions Bay, Squamish and pretty much everywhere in between.
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A letter of mine to The CBC regarding a recent article of theirs on a home owner who came home to an empty house and a security system unable to communicate to the security alarm monitoring station due to him have Voice over IP
Being in the security alarm industry for almost 20 years and owning KeepSafe Systems for 11 of those, I have realized most consumers do not know the effect their phone line has on the ability of their security system to communicate with the central monitoring station. With the technology overload going on nowadays, one cannot blame the consumer for not thinking about such things. With all the technical manuals and the growing complexity of the simplest of technologies the modern consumer is being bombarded with new technical terms and concepts on an almost daily basis.
Fact of the matter is the responsibility lies on the security alarm company to educate their clients and provide measures to test the security systems communication. For that reason, I have always believed in programming daily signal tests into all of my accounts. Although this does not replace proper education and regular testing on the behalf of the client, this is a standard feature all alarm companies should use. Unfortunately, larger companies must deal with line overload issues, therefore the daily test turns into a weekly or sometimes monthly test signal. In fact, many companies continue to collect monitoring fees without knowing whether the system is sending signals or not.
In addition to line quality issues, consumers also need to know the effect the house power has on the ability for VOIP & IP based transmission methods to effective communicate data. Since the internet connection is reliant on a modem plugged into the house power many IP based (VOIP & TCP/IP) are useless in the case of a power failure. Although most security alarm panels are equipped with a battery back-up, Internet modems and routers are not. The simple fix is to purchase a UPS back-up or connect the modem to another source of power with a battery back-up.
All that aside, non-managed VOIP networks are problematic for many reasons. With the increased competition both ISP’s and VOIP providers are looking at cutting costs. These cost cutting measures result in signal degradation which is not necessarily apparent to the human ear, but definitely detrimental to data communication. In fact, the telephone industry as a whole is guilty of this. With the North American implementation of the “sunset clause” and new digital legislations, alarm companies are continually up against Least cost Routing. This is where long distance calls are routed through the most cost effective digital method which is often IP based and subject to the same bandwidth issues as VOIP. For that reason, it is also important for consumers to understand the negative effect dealing with monitoring stations outside of their local calling area has on their security systems’ ability to communicate.
This is a long and complicated issue which requires both sides of the table to meet. Unfortunately, for this to happen we must go through many more situations similar to that of Mr. Terrick.
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IMPORTANT INFORMATION
Voice mail and your security alarm system
Most modern security alarm systems have the ability to detect a dial tone when sending a signal to the monitoring station. If a dial tone is not detected, the panel assumes there is a call on the line so it hangs up and tried again.
This feature, although very handy when it comes to preventing transmissions from being jammed, has a draw-back. Some Panels see the intermittant Voice mail indication dial tone as no dial tone. If this is the case, your security alarm system will NOT be able to send a signal to the monitoring station.
If left untreated, this problem could result in a very dangerous situation. Fortunately, most alarm manufacturers have a programming fix. The programming feature is called Dial tone detect disable or Force dial of no dial tone. Proper programming of this feature will repair the problem. Depending on your phone company and your voice mail settings, you may also be able to change this indication. Some phone companies will give an intermittant tone for about 3 seconds then switch to a steady tone. This should not cause a problem with your security alarm system.
To determine if your security system needs re-programming, A simple test is to leave yourself a voice mail message then trip your alarm (Ensure the monitoring station knows you will be testing your security alarm system.) Keep in mind, some companies, like ADT have standard abort delays, which will not send a signal to the monitoring station if the siren only rings for a few seconds. This is great for eliminating false alarms, unfortunately it also leaves time for the criminal to disable the system. For the safety of our clients, KeepSafe Systems does not use dial delay on any security alarm systems we install, unless specifically requested.
What makes a security system
The good the bad and the Ugly
The starting point of any security system good or bad is the main control panel, sometimes referred to as “the brains”. When it comes down to it, the majority of security systems on the market today are similar. Differences lie in whether the system is hardwired, wireless or hybrid (wireless / hardwire combo) as well as the various advanced features.
Without getting into too much detail, having worked with both wireless and hardwire systems, I will always choose hardwired over wireless hands-down. For more information on the differences between hardwire and wireless security alarm systems, see the truth about wireless security systems.
While many people will decide on a security alarm system based on advanced features, it is important to consider all those using the system both now and in the future. In saying that, I am by no means suggesting you stay away from the advanced features. In fact I believe in choosing a system which will cover all possible preferences and requirements. Typically I recommend systems which are modular in design with room for future expansion.
Systems designed around a communication bus with a large selection of modules are the best way to go. If the manufacturer is up on the latest features within the security alarm industry you will be sure to have a system which will outlast the typical toilet alarm by decades. For my installations, I prefer a Canadian manufacturer by the name of Paradox. They have a large selection of modules ranging from zone expanders, relay modules, wireless arm/disarm, Remote telephone access, TCIP & direct connect PC modules. With a highly competitive price point, Paradox systems are suitable for all sizes of installations from small one bedroom condo’s and retail outlets to large mansions and industrial complexes.
Having covered the control panel, the effectiveness of any security system, regardless of complexity is largely controlled by the quality of the installation. In fact, choosing the right installation company is often more important than the choice of a control panel. Many factors go into the proper installation of a security system; these can range from the ability to conceal wires, choice of detectors, installation standards as well as quality of after installation service.
It has become increasingly difficult to find quality installers who take pride in the quality of their installations. For that reason, many alarm companies are opting for the easier to install wireless security systems. Unfortunately this leaves the customer with a security system which could result in a lifetime of problems. Whereas a properly installed hardwired security system will out last and outperform pretty much any wireless security system on the market.
When looking at installation standards, it is often difficult to tell whether a company is really as good as they say they are. Of course no company will tell you their installers are lazy and have sub-standard installation practices. One way to determine the accuracy of their sales pitch is to ask to see samples of their work. Although not much can be seen from a picture of the wiring in a control panel, a general idea of pride can be determined. A messy wiring job in the control panel is often the sign of poor standards in the field. Important factors in the proper installation of a security alarm system are the splices at the contacts, proximity of electric interference to alarm wires, and quality of detectors used.
The most common issue when it comes to poorly installed hardwire security systems is the splice. If done properly, there should be no issue for as long as the system lasts. If your security system door contact is false alarming, typically this would be as a result of a bad splice. Other causes of door false alarms include mis-aligned magnets (Also a result of poor installation standards) as well as contact failure. Contacts also tend to fail if the wood frame around them expands and crushes the glass tube containing the magnetic switch.
With alarm panels becoming more and more sophisticated, electrical interference can be a source of headaches for both hardwire and wireless security systems. More prevalent in wireless security systems, Electrical interference can happen in hardwire security systems as a result or improperly run wiring. For example, a keypad wire run along a large length of high voltage wire can result in false signals being generated or the keypad not functioning properly. Although many modern control panels allow for electrical filtering, it is always a good idea to follow the electrical code when in comes to low voltage wiring and their proximity to AC lines.
Although more on a managerial level, the choice or detectors is a very important aspect of the reliability of a security system. After all, the ability of a security system to properly detect an intruder is largely controlled by the detector itself. For more information on the types of detectors, see False Alarm info.
As you can see, the choice in the alarm company you decide to trust with your security should be based on more than just who has the best ad campaign. Although determining the installation standards of a company can often be difficult, it does help to talk to friends and neighbours. Also, ask to see photographs of their work, most companies who do not take pride in their work will not keep photographs. Look for proof behind the marketing words.
KeepSafe Systems installs services and provides alarm monitoring services for security alarm systems in the Vancouver area of the Lower Mainland Fraser Valley British Columbia
Batteries and your security alarm system
In the spirit of someone was searching for it so I will write about it, here I am again. The question was “will a low battery in my security alarm system cause a false alarm”. The answer, well that would depend on which battery is low.
Pretty much all security all security alarm systems, whether hardwired or wireless have back-up panel batteries. These batteries are located in the main control panel and are there simply in case the power to the alarm system goes out. Once the power is restored the batteries are re-charged by the security alarm systems’ internal power supply. Normally speaking, these batteries will last from 4 to 5 years under normal usage. If you have a lot of power failures battery life may be reduced substantially.
Since these batteries are intended for back-up purposed only, they would normally not cause a false alarm. The only time a bad battery may cause a problem with your security alarm system is if the power goes out for a long period of time and the battery goes into deep discharge. This simply means the battery is not supplying enough voltage for the security alarm system to operate properly. The same holds true if the back-up battery is on its’ last legs when the power fails.
Although I really do not consider wireless security alarm systems real security systems, I will bring them up for the purpose of the battery discussion. Wireless detectors, by definition run purely on batteries. Although most modern wireless “security alarm systems” do have battery saver features on their wireless detectors, batteries do run low and as with anything electronic will start to act erratically once sufficient operational voltage is not supplied to the detector. For that reason, if you are unfortunate enough to have a wireless “security alarm system” it is important to keep a fresh stockpile of batteries for when they start to die. Keep in mind; batteries do have a shelf life, so you may have to refresh old batteries from your stockpile.
So now back to the question, in a hardwire system, under normal operation, a bad back-up battery will not cause a false alarm. It will however cause problems as well as potential false alarms if the power fails for even one moment. Bad batteries in wireless sensors will almost always cause problems whether there is a stable power source in the house or not.
Security Systems and Workshops www.KeepSafeSystems.ca
In looking through my webpage stats, it appears there is quite a-bit of interest in monitoring workshops with existing home security alarm systems. Is this possible? The answer is yes and it is quite common. The term we use in the industry is partitions. Simply put, a partition is a separate are within a security alarm system which acts as if it were a separate security alarm system. Common uses include secondary suites; controlling access to different parts of an office; home vaults; gun closets; liquor cabinets; and of course workshops. A partition is not to be confused with a zone, a zone is the smaller segment of a partition (door, window, motion detector etc) A zone on a security alarm system may contain more than one device, however this is not recommended. A partition consists of one or more zones on a larger security alarm system. Now for the workshop scenario. If the workshop is connected to the home, it is simply a matter of running wires from the workshop to the security alarm system. If, on the other hand, the workshop is a separate building, I have an underground conduit run from the house to the workshop and then I install a sub-panel in the workshop. At this point, it is a matter of how the customer would like to control the workshop. Some choose to have a secondary keypad installed in the workshop, while others prefer to control the entire security alarm system from inside the home. On the topic of controlling your security alarm system, if the workshop also doubles as a garage with an overhead door, another option could be wireless arm/disarm. This is simply an extension of the car alarm remote in which the homeowner carries a key fob remote which is designed to control the security alarm system. In some cases, the security alarm system can also be set up to open the garage overhead door, thus eliminating the need to carry an extra remote. If you really want to have some fun, you can even have one of the buttons activate a porch light, ensuring you have a safe pathway to the door. Modern security alarm systems are all about designing the system around your needs. KeepSafe Systems is dedicated to providing customized security alarm solutions for the modern world. If you would like to talk about your security alarm system needs, please feel free to contact us at 604-874-8772.
So what is a
"Pre-wired home security system" www.KeepSafeSystems.ca
Many people are purchasing
new homes in this vibrant interest driven marketplace. Most new homes
today come with a pre-wired security alarm system. So what is this?
Many new home owners end up being shocked to find out how little this can
actually mean. Pre-wired alarm does not necessarily mean the house is
wired for what you would like in a security alarm system, in fact many are
even wired below industry standards. For some basic information on
security alarm systems and what is available, please feel free to check
out our website at
www.keepsafesystems.ca.
So what is a new homeowner to do to ensure the pre-wire they are paying
for is up to standard? Well first of all, the industry has a term referred
to as “Home run”. Basically this means all windows, doors; motion
detectors, glassbreak detectors, water sensors, smoke detectors, keypads
etc… have individual dedicated wires running back to one panel location.
With the price of copper, many “security alarm installers” are saving
money by looping devices in the field. What this means, is one wire will
leave the panel location go to the first window, and then another wire
will continue to the next and so on. The problem with this is if one
segment of that run goes faulty, the entire set of protection devices on
that run could be compromised. Furthermore, is the issue of control, once
again, please refer to
www.keepsafesystems.ca under the false alarm tab to find out more
information about individual zoning.
So how does one determine if the security alarm system is installed
properly? Well for one, you could contact a home inspector. Unfortunately
not all home inspectors actually address the issue of security alarm
systems and cabling. They are more concerned with the larger picture of
“will this house fall down”. So what is one to do? Well first of all,
count all the detection devices, keypads etc in the field. This means
every window that has a contact, every motion, every smoke detector that
is wired for connection to the security system. Once you have come up with
a number, go to the main panel location and count the number of wires.
There should be at least the number you counted as well as additional
wires for telephone connection and a siren. Some security alarm companies
will even run spares, just in case they are needed later.
If you are one of the unfortunate souls to have purchased a home not wired
to standard. There is no need to worry too much, as a qualified security
alarm installer should be able to hardwire most locations. Do not let this
downfall push you into getting a wireless security alarm system, as you
may run into more problems than it is worth. See further down in this
section to read more about wireless security alarm systems and their
downfalls.
www.KeepSafeSystems.ca - Security Systems - Fa la la false alarms
Wireless Security Systems - The true cost - www.KeepSafeSystems.ca
Wireless Vs Hardwire
This is an ever-growing debate within the security alarm industry; both
sides have their opinions as I have mine. Since I started KeepSafe
Systems, I have never installed a wireless security system. There are
several reasons starting from appearance, reliability and sustainability
to never having the need to and always finding a way to get a wire where
it is needed.
Appearance is a large concern of many homeowners. Although transmitters
have gotten smaller over the years, wireless security systems involve
the installation of boxy transmitters around your doors and windows.
Wireless security system supporters will often tell horror stories of
holes drilled throughout your home or wires stapled all over your walls.
Yes, I have seen these types of installations, for the most part, they
are done by inexperienced or lazy technicians who prefer wireless
security systems. Although some wire runs can be difficult and very
occasionally require surface runs, there is no excuse for sloppy
workmanship. Pick your security alarm installer very carefully; often
the small business owner will take more care in ensuring the quality of
the installation.
When it comes to the reliability of security systems, hardwire will
always be the more reliable of the two. Wireless security alarm
supporters of course will say “modern wireless security systems are
supervised”, basically this is passing over the pitfalls of the
technology and adding a feature to tell you when the technology fails.
This inevitably runs into expensive and time wasting service calls,
equipment replacement and potential false alarms. One need only look at
the cordless phone to see the pitfalls of the wireless technology. Sure
they are great when you first purchase them, however, age and
interference take their toll and sooner or later you have a paperweight
with buttons and an LCD screen.
Sustainability is potentially the most expensive reason for choosing
hardwire security systems over wireless. I can’t even begin to count the
changes in wireless security technology and frequencies used since
getting into the business back in the late 80’s early 90’s. Even the
wireless security system supporters will tell you that technology is
always changing (Except they use the word “advancing”… it sounds better
in advertising). So how do wireless security system “advancements”
affect the owner of a wireless security system? Easy, say for example
you were the unfortunate victim of a wireless security system sales
person in 1995. Chances are if one of your motion detectors fails you
will be hard-pressed to find a replacement. Simply put, you will now
have to purchase an entirely new security system (Control panel,
detectors, keypad etc) which depending on the size of your security
alarm system will cost you as much and possibly more than if you would
have installed a hardwired system to begin with. So in all fairness, I
feel I should tell you what is in store for you if a hardwired detector
fails. Simple, you replace the detector. Hardwire detectors are simple
switches and most hardwire security system detectors are interchangeable
regardless of the manufacturer.
Another factor within the realm of sustainability is the cost of
upgrading. Back to the system installed in 1995. Yes there have been
significant changes in security alarm technology since then. In the
hardwire security system world, these changes are mostly in the area of
convenience, esthetics and features. If all your detectors are in
working order, upgrading a hardwire security system simply involves
changing the control panel and keypad(s). This is generally a fairly
easy process and is substantially less expensive than upgrading a
complete wireless system.
One last consideration in choosing hardwire security systems over their
wireless counterpart is the selection of detectors. Although you can
retrofit almost any hardwire detector to a wireless system, there are
far more choices of detector types in hardwire. Take for example Carbon
monoxide, water, natural gas, propane, vibration… and the list goes on.
Wireless security systems are generally designed around the average
security need of the consumer. Since detectors are not interchangeable
across manufacturer lines, it would be financially unfeasible for a
wireless security system manufacturer to create wireless detectors for
every conceivable need. Even in the spectrum of standard detectors,
there are some manufacturers who have extremely reliable detectors that
only work on hardwire systems. Choosing a wireless security system can
often result in you having a detector less suited for your particular
application. Once again the average security need factor comes into
play.
Inevitably, the choice of whether to have a wireless or hardwire
security system installed is entirely up to you. In fact, your only
choice may be wireless. Hopefully I have given you some information to
help you along with your decision. If you have any questions, or would
like to have KeepSafe Systems install or monitor a security system in
your home or business, please feel free to visit us at
http://www.keepsafesystems.ca/ or if you prefer real human contact I
can always be reached at 604-874-8772.
More than just security - www.KeepSafeSystems.ca
When you look at most "package
security systems" typically you will find a control panel with one
keypad one motion detector and two door contacts. Although this far from
demonstrates the true ability of modern security systems, it has almost
become the norm.
Security systems are all about reducing risk of loss. Yes a motion
detector and a couple of door contacts could potentially activate a
siren if an intruder enters your premises. What about Pre-entry?
Properly installed glassbreak detectors will detect the sound of
breaking glass prior to an actual entry. This can be quite valuable in
area's where "smash and grabs" are prevalent.
A few lines back I mentioned reducing the risk of loss. When it comes to
insurance companies, they look at several area's of potential loss when
it comes to determining your insurance rate. Property theft is
definately on aspect, however, there are more potential sources of
property damage.
Property damage can occur through vandalism as a result of a break and
Enter. Another all to common cause is fire, for which smoke detectors
are designed. Yes probably everyone has at least one battery powered
smoke detector with the lid popped open and the battery removed. Most
new houses now have smoke detectors hardwired into their electrical
system. Some of these detectors even have a battery back-up. Yes these
detectors are great at saving human lives by alerting the occupants of
the home of a potential fire. What about when nobody is home? who will
call the fire department and when?
Most modern security alarm systems have the capability of being
connected to hardwire smoke detectors. See
http://www.theworkshop.net/sponsors/keepsafesystems/alarmtips/smoke.htm
for more details.
Another fire related detector is a Carbon Monoxide detector. Most of you
have seen or own at least one of the plug in models. What if your power
goes out in the middle of the night? The security industry has many
models of carbon monoxide detectors available. These detectors can be
wired into your security system to not only provide a battery back-up.
They can also be remotely monitored to provide you and your family with
assistance should the leak be bad enough to render you unable to help
yourself.
In addition to, another significant but less deadly is water. What kind
of damage will occur if your hotwater tank springs a leak when you are
on vacation? What if you accidentally leave a hose on and it leaks into
your basement (This actually happened to my parents when I was a child).
Even an overflowing toilet can cause anough damage to run into the tens
of thousands if left undetected long enough.
A water sensor is a very inexpesive solution to reducing this kind of
risk. Depending on your insurance company, having a series of water
sensor installed in high risk area's and connected to your security
system could reduce your home insurance premiums.
Many more potentially damaging occurances can be monitored. I have
customers who monitor ice cream freezers and others who monitor the
status of computer systems or highly important electrical circuits. If
you have a particular area of concern, talk to your alarm technician
there is most likely a detector on the market to put your mind at ease.
For free tips on keeping you and your family secure, please visit us at
www.keepsafesystems.ca Or if you wish to discuss your security need,
please feel free to phone us directly at
604-874-8772
Customer satisfaction - www.KeepSafeSystems.ca
As a small to medium sized business
with growth based almost entirely on word of mouth advertising, KeepSafe
Systems obtains alot of business from unhappy customers of other larger
companies who shall remain unnamed.
Although this is great for business, I find the level of customer dis-satisfaction
among clients of larger security alarm companies apawling. Size is not
an excuse for poor customer service, I have dealt with larger companies
in many area's and service is not always bad and wait times are not
always long.
How long do you wait?
If you just tripped your alarm, how long do you have to wait to get in
touch with an operator? Yes small wait times are inevitable, however the
15 minute standard of some companies out there is beyond reproach.
As with any service industry, another important factor in the security
alarm business is service response. If your security alarm false
activates and it is not simple human error, the system should be looked
at. At KeepSafe Systems, we provide free labour on
service calls for our monitored clients. If a detector needs to be
replaced and it is no longer under Manufacturer warranty,
KeepSafe Systems will replace the faulty unit at cost. Just one
more way KeepSafe Systems ensures our customers are happy with their
security alarm system. After all, a malfunctioning security system is
worse than having no security system at all.
If you are unhappy with your current security alarm company, by all
means tell them so. Maybe they are just to busy to realise the
importance of your satisfaction. Shake a few doors, make sure you are
getting the service you deserve. If that doesn't work, they obviously
don't deserve your business. There are plenty of security alarm
companies out there who will happily provide you with the service you
deserve. Typically these companies will not be found in the full page
yellow page ads. Ask around.
If you are in the Lower Mainland of British Columbia area, please feel
free to give KeepSafe Systems a try. Check us out at
www.KeepSafeSystem.ca your neighbours will be happy you
did. If you prefer talking to a real person, we can also be reached at
604-874-8772 - 24 hours a day 7 days a week...
Seriously.
www.keepsafesystems.ca – Security alarm system installations, service and monitoring. Lower Mainland British Columbia.
At KeepSafe Systems, all the Security
Alarm Systems we install are designed with your Security needs and
comfort level in mind. As your Security needs may be different from
those of your neighbour or a complete stranger on the other side of the
country, we do not believe in "Packaged Security Systems". We have also
learned, most people would rather control their Security Alarm System
than have their Security Alarm System control them. This unique approach
to customized user-friendly Security Systems is what sets KeepSafe
Systems apart from the "Competition" and provides our many happy clients
with Security Alarm Systems designed with Their Freedom in Mind.
For free tips on keeping you and your family secure, please visit us at
www.keepsafesystems.ca Or if you wish to discuss your security need,
please feel free to phone us directly at
604-874-8772
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Customer satisfaction - www.KeepSafeSystems.ca Protecting your valuables from the unsavoury arms of bandits starts from the outside in. Here are a few suggestions that may assist you in making your home less appealing to the darker side of society.
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With
the recent increase in false alarm awareness, many people have been either
opting out or delaying the purchase of a security system. Others have
distanced themselves from the decision-making process, by buying the least
expensive "Package deal", without even considering how appropriate this
system is for their needs and lifestyle.
Depending on who you ask, the “main” cause of false alarms varies. Suspects
include faulty installations /equipment, environmental conditions, pets, or
user error. Although these are all valid factors that should and will be
addressed, there is also the problem of misapplications or, simply put,
improper selling.
In
speaking with many alarm salespeople, I have noticed a disturbing trend of a
lack of industry knowledge. Although some very knowledgeable sales people
do exist, there is no official set of guidelines or training. Sure, if you
ask them what a motion detector or a door contact is most will know the
answer - It is with assessing the customers’ real security needs that some
tend to lapse. This statement is not meant to discourage you from
purchasing a security system, but mearly intended to encourage you, as with
any major purchase, to know what you are buying. Be sure to visit Fred and
Gerry next month when I will discuss determining your security needs.
A few common causes of user-initiated false alarms are: windows
left ajar; too short delay times; taking too long to come in or leave;
re-entering the home just after leaving without disarming (assuming the exit
delay is long enough to compensate); decorations hanging by or around motion
detectors; pets; and of course improper testing. I remember a particular
customer that would insist on testing out her alarm system and not notifying
the monitoring station, in order to measure the police response time. This
caused absolute havoc with both the monitoring station and police to the
point where her system was disconnected from monitoring.
Another common cause of false alarms includes motion detectors
being installed with the belief that they are “pet proof”. I have yet to be
convinced that there is a good pet proof motion detector on the market. If
you have a pet, either keep the pet in an area away from motion detectors
when the system is armed, or do not have motion detectors installed and
increase your perimeter and pre-entry protection (i.e. glass-break
detectors).
Then there is the problem of faulty installations. I read
something a while ago that is appropriate in this case:
“It
is unwise to pay too much, but it is worse to pay to little ... The common
law of business practice prohibits paying a little and getting a-lot in
return -- it just can’t be done. If you deal with the lowest bidder, it is
well to add something for the risk you run, and if you do that you will have
enough to pay for something better.”
In short, you get
what you pay for. Do not let price be the sole determining factor in
choosing your alarm system. I’m not saying that you should choose the
highest price in order to get a decent security system, instead, you may
wish to carefully consider what you’re purchasing and from whom you are
purchasing it, keeping in mind you are not only purchasing the equipment but
the proper installation of it.
Questions to ask
the company are:
-
Do they have a list of standards that they follow (Solder
all connections, test all devices, run individual cables to all devices,
don’t double up on devices etc.)?
-
Do they stand behind their work?
-
How long is the warranty and what does it cover?
-
Do you feel comfortable with their knowledge and the
system that they are selling you?
-
Does the company selling you the system have an
installation license for the province, or do they just “Farm out” their work
to whatever subcontractor is available?
-
Most importantly, does at least one of the technicians installing your alarm
have a security alarm trade qualification ticket?
Finally, there is the problem of faulty equipment: Once again,
the “you get what you pay for” rule kicks in. For the most part, the
professional equipment in use is pretty much standardized. As well,
equipment installed by most of the professional security alarm companies is
run through stringent industry testing procedures. Now, I’m not saying that
all of the equipment sold on a retail basis is low-quality, but before you
buy something you should ask yourself why is this equipment only being sold
on a retail level and more importantly, does this system suit your needs or
are you only buying it because of the price?
Once your system has been installed, ensure that you understand
exactly how it works and what you can do to avoid false alarms. The
features and operation of your security system may seem a bit overwhelming
at first, but as with anything new, it may take you a little time to get
used to it. Ensure that everyone who will be using the security system
knows how to operate it and, if you are monitored, how to cancel a false
alarm. Also, don’t be afraid to ask questions. If you are unsure of any
features, phone the installation company’s technical support line: Most
companies understand the problems that you are going through and have no
problem in helping a customer out.
Those are the basics of false alarms and how you can help reduce
them by choosing a proper system. Next month I will discuss some of the
basic options available to you and how you can determine your own security
needs. If you have any questions on this months article or on security
systems in general feel free to contact me at 604-874-8772. If I am not in
please leave a message and I will get back to you.
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The starting point of any C.C.T.V. system is the camera.
Simply stated, a camera is a light sensitive device that converts particles
of light into electrical impulses, however, there is a vast difference in
the quality of cameras available to the consumer. Factors that differentiate
the various cameras include whether they are color, black and white, light
sensitivity, image resolution and image transfer technology. The consumer
must also consider the inherent advantages and disadvantages in each of
these different camera technologies and decide which features best fit their
individual needs and goals.
In the past, color cameras have been both very expensive and lack-luster in
their image performance, when compared to black and white cameras. New
technology is now bringing the innovative technologies closer together in
both the price and performance scale. The current differences between the
two technologies are almost entirely limited to light sensitivity and light
reactivity.
Light sensitivity is measured in LUX. The lower the LUX
rating, the higher the sensitivity to light. It is important to keep in mind
that even the best-rated cameras are limited by the technology of the day,
as well as the visibility conditions present at the time of the
surveillance. Although great advancements in low light surveillance continue
to be ongoing, the image quality in a low light situation will rarely be up
to the standards of daylight surveillance.
Color cameras, although much
more appealing on the outside when compared to their black and white
counterparts, generally offer less low light sensitivity than a black and
white camera. The other advantage of black and white cameras over color
cameras is its ability to "see" infrared light, which is invisible to the
human eye. You can test this by aiming a standard television remote at a
black and white camera while watching the monitor, the flashes you see are
bursts of infrared light. The advantage of this becomes apparent in the
ability to light up a dark area with infrared light, thus making images
visible in almost pure darkness. With the color camera the area will appear
unlit, however, to a black and white camera, the area will appear almost
like daylight.
The black and white camera‚s reactivity to the invisible
light spectrum can also pose a disadvantage in certain applications.
Infrared light, although not visible to the human eye, is found in abundance
in many everyday situations. For example, when aiming a black and white
camera at hot pavement, it will "confuse" the camera resulting in an
unbalanced image. Professional grade black and white cameras often
incorporate infrared cut-filters. These cut-filters inhibit the infrared
light spectrum in turn decreasing the cameras low light sensitivity.
The C.C.T.V. Industry measures image resolution in horizontal lines.
The higher the line rating, the clearer the image will appear. With this
fact in mind, consider that all electronic components within a C.C.T.V.
System, from the camera, to the VCR, to the monitor. These items are all
rated in the same way. The actual resolution of the entire system will only
be as high as the lowest rated item. For example, if you have a camera rated
at 450 lines and a monitor rated at 300 lines, then the result will be 300
visible lines of resolution because the monitor is the lowest rated item in
this example. Another point to keep in mind is that the line rating is
"Total lines" not lines per inch. Therefore a 12" monitor with a 300 line
rating has a far better clarity than a 17" monitor with the same line
rating.
The most recent and predominant advances in the C.C.T.V. Industry are the
changes in image transfer technology. This technology deals with how the
camera takes light particles and converts them into electronic images.
Without going into too much detail, image transfer technologies include the
following:
Phosphorus Tube Cameras - This camera has low quality, old
technology and is susceptible to "image burn". Image burn is when intense
light sources will burn themselves into the camera‚s light receptor
resulting in the image appearing "memorized". Although this is not a problem
with modern day cameras, image burn can still occur on monitors. Tube
cameras are also known for poor low light sensitivity.
C.C.D - Also known as "Chip cameras". This camera is the
most standard of cameras in the professional realm. C.C.D. cameras do not
suffer from the problem of image burn and can incorporate various methods of
signal processing, which offers a high level of flexibility to the
installer.
CMOS Transfer Cameras - These cameras are very small and
continue to get smaller as the technology advances. Although very attractive
in their size, CMOS cameras generally do not offer the signal processing,
image quality or low light sensitivity of the higher priced C.C.D. camera
models. However, the technologies are slowly growing closer together to the
point where CMOS cameras may eventually take over the Surveillance Industry.
The Surveillance Industry has continued to move towards the implementation
of color cameras that switch to black and white, or even infrared in low
light conditions. Although there are some models currently available on the
market, the technology is not at a point where it is affordable enough to be
manufactured on a large scale.
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Depending on where you live and your insurance requirements, residential smoke detectors and in some cases sprinkler systems, are rapidly becoming a requirement in all new construction. Aside from the regulations, it is important to remember that smoke alarms do save lives. For that reason, you should consider carefully the technology behind the various detectors out there and how best to install them in your home.
The starting point is to understand fire and how it works. There are four basic stages to a fire, understanding how a fire progresses and how you can protect yourself in each stage is critical in designing an effective fire detection system.
I - During the first, incipient stage, which may last for seconds to days, there is no noticeable smoke, heat or flame. During this stage, flammable gasses, or “products of combustion” are emitted
II - Next, is the smoldering stage, during which there still is no substantial flame or heat, but the combustion increases enough to create visible smoke.
III - The flame stage usually involves less smoke, but flames break out generating substantial heat.
IV - The fourth stage of a fire is often referred to as the high heat stage. At this point, the fire has spread rapidly throughout the home, producing extensive flames, extreme heat and many toxic gases.
The next important factor in effectively detecting the threat of fire is to look at the various types of smoke detectors on the market. Smoke detectors are abundant and are found in almost every hardware and grocery store in town. As with anything that costs money, not all smoke detectors are created equal. From the basic technologies involved to the testing procedures, it is important to know what you are buying. U.L.C. (Underwriters Laboratories of Canada) does test and rates fire devices, however you should still examine the technologies as well as how their limitations may apply to the area in which they are installed.
There are two basic types of smoke detectors available today. Yes, at the end of the day, both detect fires but the differences lie in reliability and detection technology.
I – Ionization detectors are the most common and often least expensive detectors available. This detectors' smoke chamber contains a radioactive source that emits radiation, resulting in a weak flow of electric current. When particles such as those produced by fire enter the smoke chamber, they reduce the current and trigger the alarm. This type of detector is generally most effective in detecting the “products of combustion” produced during the incipient stage of a fire.
Although early detection is always desirable, there are several inherent flaws with this technology. For example, some ionization detectors are not as effective in detecting the smoke produced during the smoldering stage. Another downfall is their general susceptibility to false alarms that have a tendency to become more than a minor nuisance, once the fire department is dispatched.
II – Photoelectric detectors, although not effective in detecting the invisible gases created during the incipient stage, are generally more stable and reliable when it comes to false alarm immunity. Further to that, good quality photoelectric detectors are far superior at detecting visible smoke that may not contain the invisible gases required to set off an ionization detector.
................................................
There are two types of detection methods within the photoelectric realm; obscuration and light scattering. Obscuration involves a the interruption of a beam of light while light scattering utilizes the light diffusing properties of smoke to redirect a beam of light to a light sensor. Both are effective, however the obscuration type detector requires more smoke to activate than the light scattering type.
Smoke detectors can be either battery operated, wired in or a combination of the two. Traditionally, wired in detectors were powered by the standard house wiring and installed by the electrician during construction; however, there is a better option available. Many security alarm companies offer low voltage smoke detectors that obtain their power directly from your security panel. Not only does this simplify integration, the security systems' back up battery will provide power to the detector, even in the event of a power failure or electrical fire.
In addition to smoke detectors are Heat detectors, rather
simple in their design; these detectors utilize the heat produced during the
flame and high heat stages of a fire to physically activate a switch. The
two basic types of heat detectors on the market are “Fixed
temperature” and “Rate of Rise”.
Fixed temperature detectors utilize either thermostat technology or a
fusible link that will melt at a preset temperature. Rate of Rise detectors,
on the other hand, often use an air chamber with a small hole that allows a
measurable amount of air to escape during expansion. A rapid increase in
temperature will cause the pressure in the chamber to expand faster than the
small hole will release, resulting in the expansion of the air chamber and
activation of a switch. The most common heat detector utilizes both
technologies, however certain applications may not be suited for rate of
rise detectors.
Sprinkler systems also utilize the principles of heat detectors. Some sprinklers rely on a small glass tube that will break once a certain temperature is reached - resulting in the activation of a mechanical switch, while others rely on the fusible link technology.
Finally, there is the aspect of remote monitoring. It is great to have a buzzer sound when your home is on fire, however, what about the times you may be overcome with smoke or out of town. Who will notify the authorities? Fortunately, most of the better quality detectors are able to connect to your security system. Even a sprinkler system has the ability to connect a “flow switch” to your existing security alarm. If you have any questions, or would like to know about enabling fire protection on your security system, please feel free to contact KeepSafe Systems at (604) 874-8772
Come back next month for helpful tips on installing smoke and heat detectors in your home as well as how to avoid potential sources of false alarms.
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